Most people don't want to keep a tiny version of their photos since you can't hardly make out anything. When iCloud Photo Library is turned ON and a photo or video is only stored in iCloud, your iPhone or iPad only has a tiny, low resolution version of that photo or video file which is too tiny to be viewed without a lot of blur and distortion, and iExplorer will only transfer a photo or video if the full resolution file is physically stored on your device. Beginning in iOS 8, for added privacy and security, Apple has designed it to where you need to unlock an iOS device before you can access all of its photos and videos (unless you use the same PC or Mac where you normally sync the iPhone or iPad).

If you see that several of your photo or video files are grayed out in the Photos section of iExplorer or in the Media/DCIM folder, that is a pretty good indicator that you do have iCloud Photo Library enabled. Or, if all photo or videos files are grayed out, and iTunes is asking you to enter the passcode for your device, you'll need to enter the passcode on the screen of your iPhone, iPad or iPod Touch and then try again. We recently updated iExplorer to work with iCloud Photo Library enabled iPhones or iPads which is a setting that allows you to store your Camera Roll photos and videos in iCloud instead of keeping all of those large files on your iPhone or iPad.

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